I fell head-over-heels for Irish jewellery designer Chupi's beautiful creations the moment I saw them. And I fell in love with one piece in particular: my initial on a gold disc, with a bluey-green semi-opaque gemstone called amazonite.
But the vendor didn't take cards and I didn't have cash on me, so I couldn't take it home that night. I popped into the Loft market on a number of subsequent occasions, but never spotted the particular stone I had fallen for. In the end I emailed Chupi herself (yep, that's her real name), who made one especially for me, posted it out to me and trusted me to pop in to pay for it. How often do you experience customer service like that?